Connecting Your Poly Headset to Multiple Devices

Poly headset are designed to provide seamless connectivity, allowing you to stay connected across various devices, whether you’re working from your desk, attending virtual meetings, or making calls on your mobile phone. One of the standout features of many Poly headsets is the ability to connect to multiple devices simultaneously, making it easier to switch between devices without having to constantly disconnect and reconnect.

In this guide, we’ll walk you through the process of connecting your Poly headset to multiple devices and share tips for optimizing your experience.

1. Understanding Multi-Device Connectivity

Poly headsets, particularly models like the Poly Voyager series, are equipped with multi-device connectivity capabilities. This means you can pair the headset with two or more devices at the same time, such as:

• A desk phone for work calls
• A PC or laptop for video conferencing or team chats
• A mobile phone for personal or business calls

Once connected, you can easily switch between these devices without needing to manually disconnect or pair the headset again. This feature is especially useful for professionals who juggle calls and meetings on multiple devices throughout the day.

2. Connecting Your Poly Headset to Bluetooth Devices

Poly headsets with Bluetooth capabilities offer an easy way to connect to wireless devices. To connect your headset to multiple Bluetooth-enabled devices, follow these steps:

Step-by-Step Instructions:

1. Turn on your Poly headset by pressing and holding the power button until you hear a sound or see a light indicator.
2. Enter pairing mode: If the headset is not already in pairing mode, press and hold the Bluetooth button on your headset until the indicator light flashes blue. This signals that the headset is ready to pair with new devices.
3. Pair with the first device: On your first Bluetooth device (such as your smartphone or laptop), go to the Bluetooth settings and look for your Poly headset in the list of available devices. Select it to complete the pairing process.
4. Pair with additional devices: To pair with additional devices, repeat the process with each one. Your Poly headset can typically connect to two devices simultaneously, such as a phone and a computer, allowing you to switch between calls or meetings easily.

Managing Multiple Connections:

• Many Poly headsets automatically switch between devices based on which one is actively in use. For example, if you’re on a call on your mobile device and a call comes in on your laptop, the headset will typically prioritize the call on the laptop.
• If you’re using a Poly Voyager model, it’s also possible to manage which device you want the headset to focus on by using the buttons or touch controls on the headset.

3. Using Poly’s USB Adapter for Desk Phones and PCs

For desk phones or PCs, Poly headsets that come with a USB adapter can easily connect to these devices through a wired connection, ensuring stable audio performance. Poly’s USB adapters also allow for multi-device connectivity with PCs and desk phones.

Connecting Poly Headsets to Multiple USB Devices:

1. Connect the USB adapter to your PC or desk phone via the USB port.
2. Ensure the headset is in pairing mode: The headset should automatically recognize the USB adapter when it’s plugged in. You may hear an audio cue or see a light indicator on the headset, indicating the connection is successful.
3. Pair with multiple USB devices: If you use a USB adapter with the Poly headset, it can be connected to two devices simultaneously (e.g., your PC and desk phone). The adapter will prioritize the device currently in use, allowing you to seamlessly switch between devices without having to manually disconnect.

4. Switching Between Devices

One of the major benefits of Poly’s multi-device functionality is the ease with which you can switch between connected devices. For example, if you’re on a Zoom call via your PC and receive a call on your mobile phone, you can switch the connection to your mobile phone without missing a beat.

How to Switch Between Devices:

• Automatic Switching: On many Poly headsets, the connection will automatically switch to the device that is active. For example, if you’re on a call through your computer and a call comes in on your mobile device, the headset will switch to your mobile phone.
• Manual Switching: Some models, like the Poly Voyager Focus UC, allow you to manually switch between devices by pressing a button on the headset or using the Poly Lens software. This can be especially useful when you want to take control over which device you’re using, without waiting for the headset to automatically switch.

5. Using Poly Lens to Manage Devices

Poly’s Poly Lens software gives you additional control over your headset’s multi-device settings. By using Poly Lens, you can ensure your headset is properly paired and manage audio settings for each connected device.

Steps to Manage Devices via Poly Lens:

1. Download and install Poly Lens: If you haven’t already, download the Poly Lens app for desktop or mobile.
2. Pair your headset with Poly Lens: Once your headset is connected to your PC or mobile device, open Poly Lens and follow the prompts to link your headset.
3. Manage connections: In Poly Lens, you can check which devices your headset is currently paired with, adjust audio settings for each device, and even update your headset’s firmware.
4. Customize device priority: Some headsets allow you to configure the priority order for device switching in Poly Lens. For instance, you might prefer that the headset prioritize your PC over your phone when both devices are connected.

6. Benefits of Connecting Poly Headsets to Multiple Devices

• Increased Efficiency: Multi-device connectivity allows you to handle calls and meetings on different devices without the hassle of constantly switching connections. This can be especially useful for professionals who work with a desk phone, laptop, and mobile phone simultaneously.
• Seamless Transitions: Whether you’re jumping from a video call to a phone call or switching between multiple apps, Poly’s multi-device functionality ensures that you never miss an important conversation.
• Enhanced Flexibility: Poly headsets give you the flexibility to work from various devices without the need for multiple headsets or the constant task of re-pairing. This streamlines your workflow and makes communication easier.

7. Troubleshooting Multi-Device Connections

While connecting your Poly headset to multiple devices is generally a straightforward process, you may encounter issues from time to time. Here are a few troubleshooting tips:

• Connection Issues: If the headset isn’t connecting to a device, try turning Bluetooth off and on again, or unplugging and reconnecting the USB adapter.
• Audio Not Working on a Specific Device: Ensure that the device’s audio settings are correctly configured to output sound through the Poly headset. Check that the headset is set as the default audio input/output device on the system.
• Device Conflict: In rare cases, two devices may try to connect simultaneously, causing interference. Try disconnecting one device and reconnecting it after the first one is fully connected.

Conclusion

Connecting your Poly headset to multiple devices offers convenience and flexibility, especially for professionals who need to switch between calls, meetings, and other tasks throughout the day. Whether you’re connecting via Bluetooth, a USB adapter, or through Poly Lens software, the ability to stay connected to multiple devices without the need to manually switch between them can significantly improve your efficiency and user experience. By understanding how to properly set up and manage your multi-device connections, you’ll be able to maximize the potential of your Poly headset and streamline your daily communication.